TABLECRAFT FOODS LLC is committed to providing customers with satisfactory tabletop textile products. If you wish to return a product after receiving it, please first read the return and refund policy below and contact us as instructed.
- Return Period
Customers may contact us to request a return within 30 days of receiving the product.
If you wish to return an item, please contact us via the following email address within the return period:
Email: contact@tablecraftfoods.com
When requesting a return, please provide your order number, purchase details, and the reason for the return. We will verify your eligibility based on the specific order and provide you with the appropriate return address and instructions.
- Returns of Opened Items
Opened items may be returned provided they meet the other conditions of this return policy.
However, the item must remain in a condition suitable for return and inspection.
Items that have been actually used—showing obvious stains, damage, odors, severe wrinkling, signs of washing, or other conditions that affect resale—may not be eligible for return.
- Used Items or Items Affecting Resale
The following items are generally non-returnable:
Items that show obvious signs of use;
Items that have been washed or otherwise treated;
Items with obvious stains, odors, or damage caused by the customer;
Items damaged due to improper use by the customer;
Items that are in a condition that severely affects resale;
Items missing essential accessories, packaging, or components, thereby affecting resale.
Eligibility regarding resale impact will be determined based on the actual condition of the returned item.
- Quality Issues or Incorrect Items
Please contact us immediately if you receive an item with quality issues, obvious damage caused during shipping, or an item that does not match your order.
For issues confirmed to be product defects, incorrect shipments, or other problems caused by TABLECRAFT FOODS LLC:
Return shipping costs will be covered by TABLECRAFT FOODS LLC.
Please follow the return instructions we provide after contacting us. Returning items without prior confirmation may result in delays to the return process.
5. Returns for Non-Quality Reasons
If the reason for the return is personal or unrelated to product quality—such as:
Disliking the product color or appearance;
Choosing the wrong size;
Changing purchase plans;
No longer needing the item;
A change in personal preference;
You may apply for a return provided the conditions for return are met.
For returns unrelated to quality issues, the buyer is responsible for the return shipping costs.
Upon receipt of the returned item, we will inspect its condition and determine eligibility for a refund in accordance with this policy.
- Return Address
To ensure the return is processed correctly, please do not send the item directly to the company’s registered address or the address on the original package.
After applying for a return, please contact us via the following email address:
We will provide the specific return address and instructions based on your order.
- Inspection of Returned Items
Upon receiving the returned item, we will inspect its actual condition, checking for factors including but not limited to:
Signs of obvious use;
Whether it has been washed;
Presence of stains, odors, or damage;
Completeness of the item;
Whether it is suitable for resale.
If the item meets the return requirements, we will proceed with the refund process.
- Refund Timing
Once we receive the return and confirm the item meets the refund criteria, we will issue the refund via the original payment method within 3–5 business days.
The refund will be returned to the payment method used for the original purchase.
The time it takes for the funds to appear in your account may depend on the processing speed of your bank, credit card company, or payment service provider; therefore, the actual receipt time may differ from the time we complete the refund processing.
- Partial Refunds
If a returned item has minor issues that can be remedied, and a partial refund is permissible under applicable laws and mutual agreement, we may discuss appropriate solutions with the customer based on the item’s actual condition.
We may be unable to provide a refund for items that show obvious signs of use, are damaged, or are otherwise unsuitable for resale.
- Return Process
The return process is as follows:
Step 1: Contact us within 30 days of receiving the item.
Step 2: Provide your order number, purchase details, and the reason for the return. Step 3: We will verify your eligibility for the return and provide the return address (Address: 403 W CHILDRESS ST, MORRILTON, AR 72110).
Step 4: Ship the item back to us following our instructions.
Step 5: We will inspect the condition of the item upon receipt.
Step 6: If the return meets the refund criteria, we will issue a refund to the original payment method within 3–5 business days of receiving and verifying the returned item.
- Important Notes
Please ensure the item is securely packaged before shipping it back to prevent additional damage during transit.
If the returned item sustains new damage due to improper packaging or shipping—thereby affecting its resaleability—we may be unable to provide a full refund.
All returns must comply with applicable laws and the terms of this return policy.
- Contact Us
If you have any questions regarding returns or refunds, please contact us:
Company: TABLECRAFT FOODS LLC
Address: 403 W CHILDRESS ST, MORRILTON, AR 72110
Phone: +1 5012610476
Email: contact@tablecraftfoods.com
We will assist you with the return and refund process based on the specific details of your order.